The mentioned functionalities may be restricted depending on the purchased software license.

I Have Issues with Solar-Log

If you're experiencing issues with Solar-Log, consider the following possible errors:

Common Issues and Solutions

Incorrect FTP Server Address
- If the FTP server you've entered is incorrect, the Solar-Log will not attempt to connect to our server.
- Solution: Double-check the FTP server address in the Solar-Log settings.
Incorrect Username
- If the username is incorrect, Solar-Log will connect to our server, but it will not be found in the logs because we search by username.
- Solution: Verify that the username entered matches the provided credentials.
No Internet Connection for Solar-Log
- If no data appears in the Solar-Log portal, this might indicate an internet connection issue.
- Solution: Ensure the Solar-Log device has an active internet connection.
On-Site Firewall Problems
- Even if data is visible in the Solar-Log portal, firewall issues might still be blocking FTP communication.
- Solution: Check firewall settings and allow FTP traffic.