App & Portal

• For end users: ask your installer to give you access to the SmartgridOne Controller. After he/she gives you access, you will receive an e-mail with login credentials.
• For installers: you can request an account through by clicking the 'Register your business' button and following the steps.

• Reset your password using the "I forgot my password" link in the app login screen.

• Check if the SmartgridOne Controller is online.

The 'house' contains the difference between the grid energy meter and the powers of all the devices connected to the SmartgridOne Controller - in other words, the remaining power. In most cases this will correspond to the consumption of the other loads in the building. If a battery or solar inverter is not added to the SmartgridOne Controller, then the SmartgridOne Controller will also place it here.

If you have production coming from the 'house', and all batteries and inverters are added to the SmartgridOne Controller, then check:

• If they are still communicating with the SmartgridOne Controller
• If there are no energy meters wired in reverse (you can revert the direction in the device settings of the energy meter in the SmartgridOne Controller if needed. See also .)
• If there are inverters that have no communication possibilities, you can as an alternative add an energy meter that measures those inverters and mark in the device settings of the energy meter that it is used to measure energy production. Its power will then also be placed under the 'solar panel' icon in the app.